:root{--bg: #f4f6f9;--surface: #ffffff;--border: #dfe3ea;--text: #1a2433;--muted: #5b6676;--primary: #0f4c81;--primary-600: #0c3e6a;--accent: #1f9d55;--danger: #c0392b;--warn: #b7791f;--radius: 10px;--shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .1);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:14px;color:var(--text)}*{box-sizing:border-box}body{margin:0;background:var(--bg)}a{color:var(--primary);text-decoration:none}button,input,select,textarea{font:inherit}.btn{background:var(--primary);color:#fff;border:0;border-radius:8px;padding:9px 14px;cursor:pointer;font-weight:600}.btn:hover{background:var(--primary-600)}.btn:disabled{opacity:.6;cursor:default}.btn.secondary{background:#fff;color:var(--primary);border:1px solid var(--border)}.btn.danger{background:var(--danger)}.btn.sm{padding:5px 10px;font-size:12px}.input{width:100%;padding:9px 11px;border:1px solid var(--border);border-radius:8px;background:#fff}.input:focus{outline:2px 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button{background:none;border:0;padding:8px 12px;cursor:pointer;color:var(--muted);border-bottom:2px solid transparent;font-weight:600}.tabs button.active{color:var(--primary);border-bottom-color:var(--primary)}@media(max-width:860px){.layout{grid-template-columns:1fr}.sidebar{flex-direction:row;flex-wrap:wrap;align-items:center}.sidebar .section,.sidebar .spacer{display:none}.sidebar .brand{width:100%;padding-bottom:8px}.main{padding:16px}}.notice.ok{background:#e3f7ea;color:#196c3c;border-color:#bfe8cc}.notice.error{background:#fde8e6;color:#8f2318;border-color:#f4c2bd}.notice.warn{background:#fff4d6;color:#7a4f08;border-color:#f3dfa5}.modal-backdrop{position:fixed;inset:0;background:#0f254073;display:grid;place-items:center;padding:16px;z-index:50}.modal{background:var(--surface);border-radius:12px;width:100%;max-width:560px;max-height:92vh;overflow:auto;box-shadow:0 10px 40px #00000040}.modal.wide{max-width:820px}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--border)}.modal-head h2{margin:0;font-size:16px}.modal-body{padding:18px}.table-wrap{overflow-x:auto}table.compact td,table.compact th{padding:7px 8px;font-size:13px}.queue-row{display:grid;grid-template-columns:1fr auto auto auto;gap:10px 16px;align-items:center;padding:8px 0;border-bottom:1px solid var(--border);font-size:13px}.queue-row:last-child{border-bottom:0}.queue-row .stat{text-align:right;min-width:64px}.queue-row .stat small{display:block;color:var(--muted);font-size:11px}.stat-tile{display:flex;flex-direction:column;gap:4px}.stat-tile .big{font-size:26px;font-weight:700;color:var(--primary)}.grid.wide-first>.card:first-child{grid-column:1 / -1}.checkbox-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:6px 14px}.checkbox-list 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var(--border);border-radius:var(--radius);box-shadow:var(--shadow);display:flex;flex-direction:column;min-height:0;overflow:hidden}.inbox-col-head{padding:12px 14px;border-bottom:1px solid var(--border)}.inbox-col-body{overflow-y:auto;flex:1;min-height:0}.conv-item{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--border);padding:12px 14px;cursor:pointer}.conv-item:hover{background:#f6f8fb}.conv-item.active{background:#eaf1f8;border-left:3px solid var(--primary);padding-left:11px}.conv-item .line1{display:flex;justify-content:space-between;gap:8px;align-items:baseline}.conv-item .name{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item .time{font-size:11px;color:var(--muted);white-space:nowrap}.conv-item .preview{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin:3px 0}.conv-item 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.mark{background:#e3f7ea;color:#196c3c}.notif-wrap{position:relative}.notif-btn{position:relative;background:none;border:0;cursor:pointer;color:var(--muted);padding:6px;border-radius:8px}.notif-btn:hover{background:#eef2f7;color:var(--primary)}.notif-dot{position:absolute;top:0;right:0;background:var(--danger);color:#fff;border-radius:999px;font-size:10px;font-weight:700;padding:0 4px;min-width:15px}.notif-menu{position:absolute;right:0;top:calc(100% + 6px);width:340px;max-height:420px;overflow-y:auto;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:0 10px 30px #1018282e;z-index:40}.notif-head{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;border-bottom:1px solid var(--border)}.notif-item{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--border);padding:10px 12px;cursor:pointer}.notif-item:hover{background:#f6f8fb}.notif-item.unread{background:#eef4fb}.sla-badge{font-size:11px;padding:2px 8px;border-radius:999px;font-weight:600;white-space:nowrap}.sla-badge.up{background:#e3f7ea;color:#196c3c}.sla-badge.warn{background:#fff4d6;color:#7a4f08}.sla-badge.down{background:#fde8e6;color:#8f2318}.metric-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:16px}.metric-card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px;box-shadow:var(--shadow)}.metric-card .label{font-size:12px;color:var(--muted)}.metric-card .value{font-size:24px;font-weight:700;color:var(--primary);margin-top:2px}.metric-card .value.danger{color:var(--danger)}.metric-card .value.warn{color:var(--warn)}.metric-card .hint{font-size:11px;color:var(--muted);margin-top:2px}.assistant-actions{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.assistant-answer{background:#f6f8fb;border:1px solid var(--border);border-radius:8px;padding:10px;font-size:13px;white-space:pre-wrap}.citation{display:block;width:100%;text-align:left;background:none;border:0;border-top:1px solid var(--border);padding:6px 0;font-size:11px;color:var(--muted);cursor:pointer}.citation:hover{color:var(--primary)}